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Toyota Financial Services

Toyota Financial Services

Ever wonder how Toyota Financial Services keeps 10,000 drivers from hurting their credit?

Meet Toyota Financial Services

Toyota Financial Services reduced auto loan delinquencies and repossessions by providing payment options that are profitable to the business and address customer preferences with a Collections Treatment Optimization solution powered by FICO® Xpress Optimization Suite and FICO® Model Builder. During its first year, the CTO program helped more than 1,600 customers avoid repossession and stay in their cars, and prevented 10,000 customers from reaching a stage of delinquency that would affect their credit. The program also helped grow the lending portfolio by 9% without adding collections headcount.

Case Study