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Outperforming expectations starts with a unified set of tools
Collections and recovery (C&R) groups are often last in line for budget, headcount and IT support. Meanwhile, they’re expected to perform in environments of aggressive growth and new impairment and loss mitigation requirements. To succeed, C&R needs a sustainable infrastructure to:
FICO’s Collections and Recovery Ecosystem delivers an unmatched combination of advanced analytics, decision management technology, customer engagement and domain expertise. Key Ecosystem components include:
Solving your biggest and most complex business problems.
FICO Optimization Community
A highly automated accounts receivable management system to help control costs, boost revenue and stay compliant.
FICO Collections & Recovery Community
Two-way automated voice, text, email and mobile app notifications that are smart, scalable and include a human touch.
Gives credit grantors unprecedented visibility and control of accounts placed with agencies, attorneys, debt buyers and internal recovery departments.
Transforms collection and recovery effectiveness and customer connectivity with easy-to-use analytic tools.
This FICO-led session will discuss Trends and Challenges in Collections Management and solutions to address these challenges from Early Stage Collection to Late Stage Recoveries. We’ll discuss adaptation of analytics across the industry – ...
Offering task-oriented workflows for contacting customers and collecting payments, FitAgent™ is the intuitive web interface added to the FICO® Debt Manager™ collection and recovery platform in mid-year 2017.
FitAgent was designed with one purpose in mind: increasing collector efficiency. How did we do this? By putting ourselves in the collectors’ seats as we visited clients and conducted extensive user research activities. We learned what information the collectors need and when, the steps they’re taking in the collection process and the actions they perform.
Collections agents are more efficient and productive because they have up-to-date customer information, as well as effective collection strategies and customers’ preferred contact methods. Employee training is now easier, and customer delinquencies are reduced.
The state is increasing revenue from collections, citizens have a better experience with the collections department, and staff members have more interesting and rewarding jobs.